1. Ordering and Payment:
1.1. Order Placement: Customers can place food orders through our website or phone.
1.2. Menu and Pricing: Our menu items and prices are subject to change without notice. We strive to keep our menu and prices updated on our platform.
1.3. Payment: We accept various payment methods, including credit/debit cards, digital wallets, and other online payment options. Payment must be made at the time of order placement.
2. Delivery:
2.1. Delivery Area: We have a designated delivery area. Customers must provide accurate delivery addresses within this area.
2.2. Delivery Time: We aim to deliver orders within the estimated time frame provided during the order process. However, delivery times may vary due to factors such as weather, traffic, or order volume.
2.3. Late Deliveries: In the event of unforeseen delays, we will make every effort to inform customers promptly and provide updated delivery times.
2.4. Delivery Charges: Delivery charges may apply and will be clearly indicated during the order process. Free delivery may be offered for orders above a certain threshold, as specified on our platform.
3. Order Changes and Cancellations:
3.1. Order Modifications: Customers can modify or add to their orders within a specified time frame before the scheduled delivery time. Modifications may be limited based on the preparation stage of the order.
3.2. Cancellations: Cancellations can be made within the specified cancellation window. Refunds for cancellations will be processed according to our refund policy.
4. Refund and Return Policy:
4.1. Quality Assurance: We strive to maintain the highest quality standards for our food. If a customer receives an order with quality issues or errors, they should contact us within a reasonable time to report the issue.
4.2. Refunds: Refund eligibility for cancelled orders or quality issues will be determined based on our refund policy. Refunds may be issued in the form of the original payment method or as store credits.
5. Customer Communication:
5.1. Notifications: We will send order confirmation and delivery status notifications to the contact information provided by the customer during order placement.
5.2. Communication Channels: Customers can reach out to our customer support team through the provided contact methods for assistance with orders, deliveries, and other inquiries.
6. Privacy and Data Security:
6.1. Data Collection: We collect and store customer information as outlined in our privacy policy.
6.2. Data Security: We implement security measures to protect customer data and maintain confidentiality.
7. Disclaimer:
7.1. Limitations: While we strive to provide accurate information and a seamless delivery experience, we cannot guarantee uninterrupted service due to factors beyond our control.
8. Policy Updates:
8.1. Changes: We reserve the right to modify or update this food delivery policy as needed. Any changes will be communicated through our platform.
By using our food delivery services, you agree to adhere to the terms and conditions outlined in this policy.
Last Updated: 1st August 2023
Contact Information:
For any questions or concerns regarding our food delivery policy, please contact our customer support team at +61 433 828 786 or email us your concerns: sales@thearomarestaurant.com.au.